Frequently asked questions
Is it Sauna-safe?
The ice-pack is made of Non-Toxic & BPA-Free fabric. The pouch (or ice-pack sleeve) is made of 100% cotton & the stretchy strap is made of 5% spandex & 95% cotton (Note: the strap will not have skin-contact)
How long does it last cold?
The ice-pack can preserve freezing temps in its case for over 90 minutes and it is effective for cooling the testicles for over 45 minutes in the sauna
Can I take it to the gym?
Yes, the ChillNuts insulated case can keep the ice-pack cold for over 90 minutes
Is it washable?
Yes, both the sleeve and the ice-packs can be easily hand-washed
Is it Non-Toxic?
The pouch for the ice-pack is crafted from 100% cotton. The strap is designed with a cotton cover for skin-contact exclusively with cotton components.
What's your return policy?
You can return the item up to 15 days after purchasing. You are responsible for shipping costs. To initiate a return, please contact our customer service team within 15 days of purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.